1. Our services
Banira designs, builds and supports business automations, including the standard Lead Desk system and custom projects. The exact scope of each project is set out in a written plan you approve.
2. Plans, quotes and changes
- Each project has a written plan with the steps, deliverables, the messages your customers may receive, a timeline and a fixed price.
- Work starts only after you approve the plan in writing (email is fine).
- Changes in scope are quoted before they're done. We don't bill by the hour.
3. Prices and payment
- Current prices are shown on the pricing page in US dollars, before any applicable tax. decision Tax treatment depends on business registration.
- Founding clients pay the setup fee once their system is live and working. Standard setup is paid 50% when you approve the written plan and 50% at go-live. Care is invoiced monthly. Payment is by invoice: Zelle, bank transfer (ACH or wire, any wire fees paid by the sender) or check.
- Care is billed monthly in advance and can be cancelled at any time, effective at the end of the paid month.
- Refunds: decision Proposed: if we can't make the system work with your setup before go-live, we refund 50% of the setup fee (or 100% if we haven't started work). This needs owner and legal sign-off.
4. Your responsibilities
- Give us accurate information and the access needed (by screen-share or delegated access; we never need your passwords).
- Approve all customer-facing messages before launch, and make sure your use of them complies with the law where you operate. That includes the rules on email to customers (for example, CAN-SPAM in the US).
- Only process personal data you're entitled to, and tell your customers about it in your own privacy notice.
- Keep your accounts secure and tell us promptly if something looks wrong.
5. Ownership
- Your data and your configured system (the copy running in your accounts, with your messages and settings) belong to you.
- Banira keeps ownership of its reusable code, templates and tools, and grants you a permanent licence to use and modify the copy installed for your business. decision Licence wording, and whether clients may resell or share it.
6. Support and Care
Each project includes 30 days of fixes after go-live for problems with what we built. Care provides ongoing monitoring, up to two message or rule changes a month, and a monthly results email. Care does not cover changes made by others to your accounts or to third-party services.
7. What we promise, and what we don't
We'll build what the plan describes, with reasonable skill and care, and test it before launch. We can't guarantee business results (for example, more sales), uninterrupted operation of third-party services such as Google, or that email will always reach the inbox. decision Exact warranty disclaimer wording needs legal review.
8. Liability
decision Proposed: our total liability for a project is limited to the fees you paid for it in the previous 12 months, and neither party is liable for indirect losses, except where the law doesn't allow such limits. This is a placeholder until a lawyer reviews it.
9. Ending the agreement
You can stop a project before go-live (the refund terms above apply) or cancel Care at any time. We may end Care on 30 days' notice. Either way, your installed system keeps running in your accounts, and we remove our access.
10. Governing law
decision To be set to the owner's jurisdiction once the business is registered.
Open decisions (for owner and legal review)
- Legal entity, registered address and contact details.
- Payment terms, processor and tax treatment.
- Refund policy wording.
- Licence scope for Banira's reusable code.
- Liability cap and warranty disclaimer.
- Governing law and dispute resolution.
- Whether a data-processing agreement is offered by default.